What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee for defective or damaged products. We give you 30 days to send it back to us for a full refund. It would be best if you shipped it back at your own expense; once we have received the product, we will refund the total amount of your original purchase. Please include all names and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address; what do I do now?
If you have misspelled or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at email@example.com.If. If the address is wrong, we can change the address to the correct one within 24 hours. Refunds will only be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.
I have a question that still needs to be answered. Can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org
and we will be happy to assist you in any way we can. We do receive many emails; if you wish to get a prompt response, please attach your order number and address the problem clearly; thanks.
What is TV Tilt UP return policy?
Please visit our refund policy
How do I get a return shipping label?
Please visit our refund policy page.
How can I contact support?
We always look forward to hearing from you. Please get in touch with us:
- Via Live Chat
- Via e-mail at email@example.com